Support
Help with Boost Opti
Write to support@boostopti.com. If it’s about a payment, write from the address you bought with.
What to send
In the app, open Settings and press Copy diagnostics, then paste it into your email. It lists the app’s version, your version of Windows, your plan, your settings and what the app did recently.
It doesn’t include your licence key, your name, your PC’s name or your files.
Common questions
I paid, but the app still says Free.
Open Plan in the app, enter the key from your receipt email where it says “Already subscribed?”, and press Activate. The receipt comes from Lemon Squeezy, who handle our payments, so look for their name if you can’t find it. Still nothing? Write to us from the address you paid with.
It says the subscription is in use on another PC.
A subscription works on one PC at a time. Press Move it to this PC and Pro moves here and stops on the other one. It can be moved a few times a month. If you have run out of moves, write to us.
I changed a part in my PC and Pro stopped working.
The subscription recognises a PC by its hardware, so after a big change it can look like a different PC. Press Move it to this PC on the Plan page. If that’s refused, write to us.
How do I undo a change?
Open History. Every change the app made is listed, newest first, with Undo beside it, and Undo everything at the top. Undo works on the free plan. The one thing it can’t do is bring back files a cleanup deleted, which is why the app asks before deleting anything.
How do I cancel?
Open Plan and press Manage subscription, or use the link in your receipt email. Pro keeps working until the end of the period you have paid for. Changes already made stay, and can still be undone.
How do I get a refund?
Ask within 14 days of your first payment and you get all of it back, without giving a reason. Write to us from the address you bought with, or reply to your receipt. The refund policy covers renewals too.
Windows warned me about the installer.
The installer doesn’t carry a publisher certificate yet, so Windows SmartScreen warns the first time. Choose More info, then Run anyway. The download page shows how to confirm the file is the one we published.
How do I take down a certificate or stop a care link?
A certificate: press Remove beside it on the Health check page. A care link: open Settings and press Stop. Both pages also go when Pro is removed from that PC, and a certificate goes by itself after 30 days. If you can’t get to the PC, write to us and we will take the page down.
What do you keep about me, and can you delete it?
On the free plan, nothing: the app’s records stay on your PC. With Pro we hold your email address, your subscription and a record of the PC it’s on. The privacy policy lists it in full. Write to us and we will delete your record.